Frequently Asked Questions

Archive 2021-2022


Additional Resources

School Information

Find a Provider

Account Information

COVID-19 Resources

Regulatory Notices


Benefit Information

Advantages of Membership


Am I Eligible to Enroll in Student Health Insurance Plan?

Cost Sheet

Online Enrollment

Online Enrollment Guide

Domestic Students

Students with a Qualifying Life Event


Change Address, Phone or Email

It is very important to make sure that your address, phone number, and email address on file at the school are current and accurate. If not, ID cards, explanation of benefits and other notifications about your student health insurance plan may not get to you. If you have moved or your contact information has changed, please make sure you update your contact information with your school.

Additionally, please refer to to learn how you may update your address in our records as well.

COVID-19 Resources

Coronavirus testing: Wellfleet will cover COVID-19 testing (including ER, telemedicine, urgent care and office visits) similar to a preventive benefit for fully insured plans, waiving co-pays, deductibles and co-insurance for customers when treated by in-network or out of network providers.

Coronavirus treatment: Covered based on the specific plan benefits.


Preventative Care Medications

$0 Cost-Share Medications and Products

CareConnect Behaviorial Health

Search for mental health and substance abuse providers in your network.


Please be advised that due to high call volume, Academic HealthPlans is experiencing higher than normal wait times.

Enrollment / Waiver

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034


Wellfleet Group, LLC
PO Box 15369
Springfield, Massachusetts  01115
Wellfleet Customer Service

Cigna Dental

This service is not administered by Academic HealthPlans.
Press 3, then press 2

VSP VIsion

This service is not administered by Academic HealthPlans.

Telehealth Solution